LifeRich Publishing Privacy Policy

Effective Date:July 8, 2014

Our privacy policy, as detailed below, answers questions you may have about access, security and control of personally identifiable information. It also describes how such information will be used, and whether it will be provided to third parties.

LifeRich Publishing believes that your personally identifiable information – including your name, mailing address, telephone number, e-mail address and credit card data – belongs to you. While we1 collect this type of information when you provide it to us, we do not rent or sell it to third parties. We use it to process orders and to provide a more personalized shopping experience.

The United States Federal Trade Commission has created a Web site, OnGuard Online, which provides general tips about navigating the Internet. The Web site is filled with information about how to use the Internet wisely, how to avoid fraud and deception online, and how to keep personal information private. We encourage you to review this Web site.

WHAT INFORMATION DO AUTHOR SOLUTIONS COMPANIES COLLECT?

When users visit our Web sites, there are two types of information that may be collected.

The first type of information is known as “personally identifiable information.” In order to serve your needs and to provide improved products and services, we may from time to time request personal and private information, such as your name or company, address, contact information, education, interests, payment information when you place orders, survey information and/or other information. You may choose to provide this information at your option. Many areas of our site are accessible without providing any personally identifiable information. Personally identifiable information excludes any information you may choose to submit publicly, such as reviews, critiques, editorials, testimonials, documentaries, forum or blog discussions.

You may choose to place orders or to set up an account to obtain additional information or to order products and/or services. If you place an order or set up such an account, certain private information will be needed, such as your name or company, address, contact information and payment arrangements. We will maintain a history of orders and payments via your account for normal accounting and business purposes. Author Solutions, LLC does not rent, sell or share personal information about you with other people or companies that are not our partners or affiliates.

If you choose not to provide private information to this Web site, alternate ordering and payment arrangements can be made by providing the necessary information via telephone, fax or mail, or via another standard method of communication.

To better serve you, LifeRich Publishing may share your name and contact information with companies that are part of Author Solutions, LLC, which offer products or services desirable or useful to you. Author Solutions, LLC companies share aspects of common ownership and control.

Such companies currently include AuthorHouse, AuthorHouse UK, iUniverse, Xlibris, and Trafford.

We may use your e-mail address to occasionally notify you about important functionality changes to the Web site, new services and special offers we think you’ll find valuable. If you do not wish to have your contact information used by the Company to promote our own or third parties' products or services, you can opt-out by emailing us stating your request at unsubscribe@liferichpublishing.com and so specifying. This opt out does not apply to information  exchanged via email to facilitate, complete or confirm our transaction with you, to provide warranty or security information, to notify you of a change in terms or features, or to deliver to you goods or services, including updates or upgrades, that you are entitled to receive.

We may release account information when we believe, in good faith, that such release is reasonably necessary to (1) comply with law, (2) enforce or apply the terms of any of our user agreements, or (3) protect the rights, property, or safety of Author Solutions and its affiliated companies, our users or others.

We may release account information when we believe, in good faith, that such release is reasonably necessary to:

Respond to subpoenas, court orders or legal process; to establish or exercise our legal rights; or defend against legal claims.

Believe it is necessary to share information in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Author Solutions, LLC's terms of use, or as otherwise required by law.

Transfer information about you if Author Solutions, LLC is acquired by or merged with another company. In this event, Author Solutions, LLC will notify you before information about you is transferred and becomes subject to a different privacy policy.

The second type of information is known as “non-personally identifiable information” and is collected upon each visit to our Web site. Our server automatically recognizes visitors’ domain names and Internet Protocol addresses (where possible). We also collect information and statistics about how visitors use the site. This information, which is collected and maintained in an anonymous, non-personal and composite form, allows us to improve the content of our Web site and facilitate market research.

Transfer information about you

We may transfer your personally identifiable information and other information in connection with or during negotiation of any merger, financing, acquisition or dissolution, transaction or proceeding involving sale, transfer, divestiture or disclosure of all or a portion of our business or assets to another company. In this event, LifeRich Publishing will notify you before information about you becomes subject to a different privacy policy.

The second type of information is known as “non-personally identifiable information” and is collected upon each visit to our Web site. Our server automatically recognizes visitors’ domain names and Internet Protocol addresses (where possible). We also collect information and statistics about how visitors use the site. This information, which is collected and maintained in an anonymous, non-personal and composite form, allows us to improve the content of our Web site and facilitate market research.

On occasion, we may provide non-personally identifiable information about our users, sales, traffic patterns and related site information to reputable third-party vendors to help us understand this information better. However, these statistics will not include any personally identifiable information. Other than improving our Web site and providing our visitors with the best experience possible, we make no other use of this information.

HOW DOES LIFERICH PUBLISHING PROTECT PERSONALLY IDENTIFIABLE INFORMATION?
While there is no such thing as “perfect security” on the Internet, we take reasonable steps to ensure the safety of all information. We use encryption technology to keep your personally identifiable information safe. All of your ordering information – including your name, mailing address, telephone number, e-mail address and credit card data – is encrypted using a secure server for maximum security.

As of April 2013, credit card transactions are handled by a third-party financial institution called MerchantE. They receive the credit card data to verify the credit card numbers and process transactions.

Furthermore, your credit card and billing information cannot be read as it travels to our ordering system. To ensure that your information is even more secure, once we receive your credit card information, we store only the last five digits on a server that is not accessible from the Internet.
However, even these security steps should not be viewed as a 100% guarantee.  LifeRich Publishing does not warrant the security of any information we collect and you use our website and provide us with your information at your own risk.

COOKIES

When you visit a website, information may be stored in a file known as a “cookie.” This file is stored on your computer and is used for future reference. If you revisit a website, the cookie allows that website to identify you as a returning guest and tailor your shopping experience to you.
We use cookies when a user places an order. We use cookies to fill in their name and e-mail address in the form where appropriate (this is known as “auto-fill.”) We also use cookies when a customer uses the User Registration page. Again, we use cookies for auto-filling the form.

Most Web browsers will allow you to erase cookies from your computer hard drive, block acceptance of cookies, or receive a warning before a cookie is stored. Please refer to your Web browser’s help file to learn more about these functions.

The information contained in our cookies is only used by LifeRich Publishing. Your Web browser will not pass a cookie to a site other than the one that created it.

Additionally, as described in the table below, we generate cookies for tracking purposes through Google Analytics and Adwords.
  

Files  Name  Purpose  Resources
Google Analytics (cookies) _utma_utmb_utmc_utmz  These cookies are used for analytical purposes that allow us to collect anonymous information about how users use our website.  Information collected by us through these cookies may include: number of visitors, referring URLs, and which pages are visited. Visit a code.google.com page describing Google Analytics' use of cookies 
 
Visit Google's Privacy Overview for Google Analytics
Google Analytics (JavaScript) ga.js  This JavaScript file is used for analytical purposes that allow us to collect anonymous information about how users use our website. Information collected by us through these cookies may include: number of visitors, referring URLs, and which pages are visited.

Visit a code.google.com page describing Google Analytics' use of cookies

Visit Google's Privacy Overview for Google Analytics

Google AdWords
(JavaScript)
 conversion.js  This JavaScript file is used for analytical purposes that allow us to collect anonymous information about users when users complete and submit information on our site. Visit Google’s Opt-Out of Personalization Page

 

WEB BEACONS

In order to determine a user's ability to receive HTML email in addition to whether or not an email has been opened, mail sent from LifeRich Publishing includes a "web beacon" in a majority of the HTML email messages we send. A web beacon (actually a small .gif image) is activated when an HTML email is opened via a request for the image on our servers. This capability helps us send email in a format users can read and enables us to track the aggregate number of emails opened. The web beacon does not collect any personally identifiable information. Users that do not want to receive email messages with web beacons can choose to receive their emails in text (non-HTML) format. We also use the capability to track when a URL has been clicked inside of an email message sent by our email system. We use this functionality to track which links were clicked and in what quantity, as well as the aggregate number of links clicked. This click tracking functionality does not collect any personally identifiable information.

SECURITY

LifeRich Publishing is committed to maintaining the privacy of your personally identifiable information, and will treat the privacy of your information with the same or greater security protections as we provide for our own private information. LifeRich Publishing Web sites have industry-standard security measures in place to prevent the loss, misuse, and alteration of the information under our control. While there is no such thing as “perfect security” on the Internet, we take reasonable steps to ensure the safety of all information.

Only employees who need the information to perform a specific job are granted access to personally identifiable information. Furthermore, all employees are kept up to date on our security and privacy practices.

RETENTION

LifeRich Publishing retains personally identifiable information for as long as necessary to use it for the purposes for which it was collected or to comply with legal requirements, such as statutory retention periods. We will delete or make anonymous any personally identifiable information that is no longer required.

YOUR CONSENT AND NOTIFICATION OF CHANGES TO OUR PRIVACY POLICY

By using this Web site, products and services, you consent to the terms of this policy. We reserve the right, at our discretion, to change, modify, add or remove portions of this policy at any time. If our privacy policy changes, we will post those changes on this page so that you are always aware of access, security, control of personal information, how information will be used, and whether it will be provided to third parties. Please check this policy regularly for changes. Your continued use of the Web site, products or services following the effective date of any changes constitutes your consent to the updated policy.

DO NOT CALL POLICY

Author Solutions, LLC strives to maintain the highest standards of ethical conduct in its marketing activities and is committed to complying with all federal and state legislation.

No employee or agent of Author Solutions, LLC shall engage in telemarketing practices that violate the terms of the Telephone Consumer Protection Act of 1991, the FTC Telephone Sales Rule, or state regulations.

If you do not want to receive sales calls from any imprint of Author Solutions, LLC, you may request to have your name placed on our Do Not Call List. We will process your request and remove your name from our active list within 10 days. You can make this request by email or mail as follows:

Email us at donotcall@liferichpublishing.com or

Mail to LifeRich Publishing, Attn: Do Not Call List, 1663 Liberty Drive, Bloomington, IN 47403 

When submitting a request, be sure to include all the relevant information that you want added to our Do Not Call List, i.e., full name, address, and telephone number(s). Subsequent sign-ups or inquiries may lead to new record creations; these actions by you may lead to inadvertent contact. If that is the case, please do not hesitate to contact us to reiterate the Do Not Call requests. If your information changes, please notify us of your new name, address, and telephone number(s) so that you will remain on the Do Not Call List.

If you would like us to remove you from our Do Not Call List so that you may receive our telephone solicitations, notify us by contacting Customer Service.

Please note that the Author Solutions, LLC, Do Not Call List restricts marketing contacts from specific imprints, so you may continue to receive calls from other imprints where you may have signed up separately. 

Being on the LifeRich Publishing Do Not Call List restricts telephone offers for sales only. We may still call you about service and fulfillment issues, surveys, billing, and other topics.

QUESTIONS AND COMMENTS

We welcome your questions and comments about privacy and/or our use of your personally identifiable information. You can also contact us for access or corrections to your personally identifiable information that we have collected. Please e-mail us at:
customersupport@liferichpublishing.com

Privacy Policy Changes

We reserve the right, at our discretion, to change, modify, add, or remove portions of this policy at any time. Please bookmark this page and check it periodically. We will post any changes to this privacy policy on our site.

Legal Notice and Terms and Conditions

Please also read the Life Rich Publishing sites Terms of Use to understand the additional terms and conditions which apply to use of the site. 

 

1Any reference to we or us or similar reference to LifeRich in this agreement includes, for purpose of this agreement, Reader's Digest and Author Solutions, LLC and it's affiliated companies, which administer this site.